Indra's Flash ("we", "our", or "us") operates the EV charging hub located at Indrasflash, NH65, Beside Warangal Highway Flyover, Nakrekal, Telangana – 508211, and the website iflash.in (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our charging services, or interact with us in any way.
By using our services or accessing our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
We may collect the following types of information:
Personal Information You Provide: This includes your full name, email address, phone number, and company or organisation name. When you use our charging services, we may also collect vehicle details such as make, model, and registration number. Payment information is processed securely through third-party payment gateways. Additionally, we collect any messages, queries, or feedback you submit through our contact form.
Information Collected Automatically: When you visit our website or use our services, we automatically collect certain technical information such as your IP address, browser type, device information (including operating system and screen resolution), pages visited, time spent on pages, navigation paths, and referring website or source. We also collect charging session data, including start time, end time, energy consumed, and the charger used.
CCTV Footage:
Our premises are under 24×7 CCTV surveillance for safety and security purposes. Footage is stored securely and accessed only when required for security investigations or legal compliance.
We use the information we collect to provide, operate, and maintain our EV charging services, as well as to process and manage charging sessions and payments. Your information helps us respond to your enquiries, partnership requests, and customer support needs, and allows us to send service-related communications such as charging receipts, service updates, and maintenance alerts. We also use it to improve our website, services, and overall customer experience, and to analyse usage patterns in order to optimise our charging infrastructure. Furthermore, we use your information to comply with legal obligations, enforce our terms of service, and to detect, prevent, and address fraud, security issues, or technical problems.
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our services, such as payment processors, analytics providers, and cloud hosting partners, all of whom are bound by confidentiality agreements. We may also disclose your information when required by law, regulation, legal process, or governmental request. In certain cases, we share information with fleet management or charging network partners, but only with your consent or as necessary to fulfil service agreements. Additionally, we may share information when needed to protect the rights, property, or safety of Indra's Flash, our users, or the public.
We implement industry-standard security measures to protect your personal information. All data transmitted through our website is secured using SSL/TLS encryption, and personal data is stored on encrypted servers with access controls that limit data access to authorised personnel only. We conduct regular security assessments and vulnerability testing to maintain the integrity of our systems. All payment processing is handled through PCI-DSS compliant payment gateways to ensure the security of your financial information.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Account and contact data is retained for the duration of our business relationship plus 3 years. Charging session records are retained for 5 years to support billing, warranty, and regulatory compliance. CCTV footage is retained for up to 90 days unless it is required for an active investigation. Website analytics data is retained in aggregated, anonymised form indefinitely.
Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have several rights regarding your personal data. You have the right to access and request a copy of the personal data we hold about you, and to request the correction of any inaccurate or incomplete data. You may also request the erasure of your personal data, subject to legal retention requirements. Furthermore, you have the right to withdraw your consent for data processing at any time. If you have a concern or complaint, you are entitled to grievance redressal and may lodge a complaint with us or the relevant Data Protection Board.
To exercise any of these rights, contact us at indrasflash@gmail.com or call +91 98487 23077.
Our website may contain links to third-party websites (e.g., Google Maps, payment gateways, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on this page. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by email at indrasflash@gmail.com, by phone at +91 98487 23077, or by post at Indra's Flash, Indrasflash, NH65, Beside Warangal Highway Flyover, Nakrekal, Telangana – 508211.